Shipping policy
🌍 Worldwide Shipping
We proudly ship to customers around the world.
Please note: We do not ship domestically within Malaysia. All products are shipped directly from our official partners or suppliers, including from our EZHOBI warehouse or authorized fulfillment centers.
🚚 Fulfillment & Shipping Timeline
📦 In-stock items are typically shipped within 3–7 business days after payment confirmation.
📦 For older collections, locating stock from our EZHOBI warehouse may take up to 30 days.
🚢 All products are shipped primarily via international sea freight, regardless of in-stock or pre-order status. Delivery usually takes 2 to 4 months, depending on customs clearance and production schedules.
Please note: For pre-orders, full payment is collected in advance to secure your unit. We will notify you if any significant changes to the release timeline occur.
📦 Tracking & Delivery
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We will send you the tracking number as soon as it is issued by the shipping company.
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Delivery usually takes 2 to 4 months, depending on your country’s customs processing and freight handling.
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In some cases, the tracking number will only be available after the customs clearance process is completed.
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We are not responsible for delays caused by customs or courier services.
💡 Customs & Import Taxes
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Buyers are responsible for any customs duties, taxes, or brokerage fees charged by your country.
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We cannot under-declare item values or mark shipments as “gifts”.
📦 Split Shipments
If your order includes both in-stock and pre-order items, we may hold the shipment until all items are ready. You may contact us if you prefer split shipments (additional fees may apply).
🔁 Lost / Damaged Shipments
Please contact us within 7 days of delivery if your package is lost or arrives damaged, with supporting photos. We will assist in filing a claim or offering a resolution where applicable.
📩 Contact Us
For shipping inquiries or special arrangements, please contact:
📧 playnationexclusives@gmail.com